Help us help you!
When you send us a request for email support, our Customer Care Team gathers all the details you've provided to ensure that we have everything needed to provide quick support for your request. Read on to find out how to send the most effective support ticket so we have the right information to help you.
For details on how to open a ticket, refer to our Contacting Ranked Brain Customer Care KB article.
What does an effective support ticket include?
The subject line or title is the first piece of information that our Customer Care Team sees. Use it to convey the context of your request with a short, clear message. Make sure to include relevant keywords wherever possible.
Try using this naming convention when creating a subject line:
[Where the issue is occurring] - [Type of issue / Error type]
[Site Update Request] - [Type of update]
Examples of good subject lines:
"Images - Not showing on page"
"Blog Update - Please add new blog"
Description of issue
This is the main part of the ticket where you provide a detailed description of the issue. When you give us relevant information, we can efficiently assess your request, recreate the issue on our end, and find a solution quickly.
As a best practice, include as many of the elements listed below in your description:
|Elements (as applicable)||Details to provide|
|Request details||You can use bullet points in your description in order to stay clear and concise.|
For Website updates such as content, image(s), product information, event details, video links, links for affiliate creatives or any other site update related requests all information related to the support request should be included. If not it could potentially cause your ticket to be paused until the necessary information is received.
Examples of update requests:
Examples of support or problem requests:
Screenshot, GIF, and/or video(s) of the issue you are experiencing, especially of:
How is the issue affecting your work or business?
|Steps needed to recreate the issue||List all steps you took leading up to the current issue/situation|
|Steps taken so far||List any troubleshooting steps that you have already tried and what the results were|
|First time of occurrence and persistence of issue||
Time and day of first occurrence and how often it has occurred since then
After submitting the ticket, you will receive an email confirmation with your ticket number. A Customer Care Team member will follow up with you via email.
Sharing clear, concise information as well as any relevant attachments helps us make sure your question or issues have been addressed as efficiently as possible. Thank you for your engagement and continued partnership with Ranked Brain!
For more ways to find help or contact us, please refer to the below links:
Ranked Brain Customer Care Portal
Ranked Brain Customer Care Email